Balitrips.net : Service terms, Payment Methods and Cancellation Policies for hotel bookings

TERM AND CONDITIONS

A. OUR RATES :

Our internet rates are valid for booking made through our website not direct to hotel or through other website.
Our internet rates are including 21% of government tax, service charge and breakfast, unless stated otherwise.
Room rates are quoted per room per night except packages rates.
Sightseeing tours rates are per car per day.
Watersport, spa and adventure rates are quoted per person
Self drive car rates are per day ( 24 hours) and unlimited mileage.
Car charter with driver rates are applicable for maximum 10 hours a day.
Being an agent dealing with many suppliers such as : hotels, villas and other services providers,
we can not guarantee the accuracy of all information displayed on this website. However, we are keen to gradually update the information.

B. RESERVATION AND CONFIRMATION PROCEDURES:

All bookings should be sent through our online reservation or inquiry form
We will follow up your inquiry as soon as possible or we will let you know if more time required
All bookings including room availability and room rates are referred to our written confirmation.
To secure the booking,we will need a deposit/full payment by online with Visa/ Master card/PayPal.
Cancellation fees will be applied as per hotel’s cancellation policy.
As final confirmation, we will issue a confirmation voucher to show upon arrival to the hotel.
Or our latest confirmation email is also treated as a booking confirmation.

C. GENERAL CANCELLATION POLICIES :

Regular (Low) Season :

One night room charge for any cancellation within 2 days prior to the arrival date.
Early check out will be charged one night room value.

High Season (July & August) :

One night room charge for any cancellation within 14 days prior to the arrival date.
Two nights room charge for any cancellation within 7 days prior to the arrival date.
Early check out will be charged two nights room value.

Peak Season (20 December – 05 January) :

One night room charge for any cancellation within 21 days prior to the arrival date.
Two nights room charge for any cancellation within 14 days prior to the arrival date.
Full nights room reserved will be charged for any cancellation within 7 days prior to arrival date.
No refund for early check out.

Other conditions will be reffered to each hotel or service provider cancellation policies.

D. PAYMENT METHODS :

– A deposit or full prepayment is required to secure the confirmed bookings.

– We will not ask a deposit or payment until we receive a written confirmation from the booked hotel.

1. ONLINE PAYMENT IN USD WITH VISA OR MASTER CARD:
– We will email you the link for instant payment by online via our secured payment page
– Payment can be also by PayPal account in USD to our email :sales@balitrips.net
– Additional of 3% is applied for bank charge and online fee for payment by online or PayPal

– We do not keep your credit card number

2. TELEGRAPHIC TRANSFER (T.T) IN USD :

– International bank transfers to our banks : CIMB Niaga, Standard Chartered Bank.
– Details will be on our invoice.

3. DOMESTIC (LOCAL) BANKS TRANSFERS :
– Rupiah : ( ATM, Bank, E-banking, mobile banking) to: BCA, Mandiri, Permata , BNI, CIM Niaga, SCB.

– USD : CIMB Niaga or SCB (Standard Chartered Bank)
– We can check the payment instantly.

4. CASH PAYMENT :
– We accept Rupiah, USD, Euro, Aust Dollar, Sin Dollar, Yen

5. CREDIT CARD PAYMENT (VISA OR MASTER CARD) :

– Additional 3% for bank charge
– Payment using credit card will be billed in Indonesian currency.
– Convertion rates may change daily depending on currency fluctuation.

6. DIRECT PAYMENT TO HOTEL :
– Upon our confirmation, payment can be done also directly to the hotel at our confirmed rates.

Should there be any further assistance we can do for you please email us
or simply fill and submit the contact form